Service & Benefits

What we commit to before, during and after your order — and what we do when something goes wrong.

Secure Payment & Privacy

  • Your payment details are encrypted in transit between your device and our payment processor.
  • We do not keep your card number on our servers.
  • We do not sell your personal information.
  • Your order details are visible to you and to the team fulfilling the order — nobody else.

Order Protection

  • Shipping is free on orders over US$19.90. Below that a small shipping fee applies, shown in your bag before you pay. The latest delivery date is shown on every product page.
  • Returns are free of questions for 15 days from delivery. When a piece arrives faulty or damaged, we cover the postage back to us and you choose a replacement or a refund; on a change-of-mind return the postage back is paid by you.
  • Damaged on arrival? Send us a photo of the piece and you choose a replacement or a refund.
  • Delivery late? If your order arrives after the date you were shown, we add US$2 in store credit.
  • If your order has not arrived and the carrier cannot say where it is, tell us and we refund it — you do not have to keep waiting on a parcel that stopped moving.
  • If tracking stops updating, tell us and we chase the carrier — when the parcel cannot be found, you choose a refund or a replacement.

These are commitments our support team honours on request: contact us with your order number and we settle it.

Product Service

  • Every order ships in our gift-ready box — lidded, velvet-bedded, with a soft pouch inside — at no extra cost.
  • We build on 316L stainless steel first — the alloy family used for surgical instruments: it resists sweat and stays gentle on skin, including on sensitive skin. What a specific piece is made of is listed in the Specifications table on its own page.

To keep a plated finish bright, give it a quick rinse and dry after the pool or the sea, and avoid perfume contact. Every product page lists its full materials under Product Details — see the Materials Guide for how our finishes work, and the Color-Fade Guarantee for what happens if the color lets you down.

After-Sales

  • Write to support@vovoray.com with your order number and we will get back to you.
  • Changed your mind? You have 15 days from delivery to return your order — the details are in the Return & Refund Policy.
  • A plated finish that fades under normal wear is covered for 1 year by the Color-Fade Guarantee, and every claim is reviewed by our team.